At a time when most industries are already cutting operational costs by replacing brick-and-mortar stores and service centers with self-service portals, mobile operators have still not made this move. A large percentage of mobile operators around the world still view their web presence as a mere promotional platform; a place where they publish their brochures about new deals, ofer basic information about mobile devices and allow users to send emails to customer service. Meanwhile the “real interaction” (where the deals are made) is offline at the service/sales centers or by calling customer service. Even when the bundles an deals are published on the web, customers will still visit the center or call customer service, where the interface with the “real” backend systems exists, and ask for a special “deal” that will be suited exactly for them; Deals that take into consideration their usage trends, the amount of time they have spent with company, the number of phones that they have etc.

• Comprehensive Online Sales and Service Centers

Realcommerce offers mobile operators the opportunity to increase revenues and cut operational costs by providing a truly comprehensive online sales and service solution.  By interfacing with the operator’s operations systems, it offers the ability to provide the same services found at service center and stores with the comfort and accessibility of an online experience. The solution leverages existing knowledge about the customers to offer relevant offerings and provide better personalized services such as relevant service plans, relevant phone accessories and more.

• Back-end Integration

In order to provide the same experience found at service centers or stores the solution interfaces with Product and Operations systems, such as Billing, Catalog, ERP, Web Access Management, Campaign Management, Electronic Invoicing, and more.

• End-to-end Integrative Customer Interaction
  • Mobile devices store
  • Mobile content store
  • Service plans store
  • Packages and special offers
  • Real-time bill checking and presentment
  • Customer self care
  • Online support
  • Personal offerings and promotions
  • Integrative web/mobile activities and campaigns

• Benefits
  • Increases revenue by promoting revenue-generating services and products.
  • Cut costs by off loading labor-based interactions
  • Increase customer satisfaction by providing a superb online experience.
  • Cater to younger audiences, who expect to interact online.